Which process has the goal to maintain and improve rr Service quality…?
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?
Who or what should always be informed in case a release is rejected, delayed or cancelled?
Who or what should always be informed in case a release is rejected, delayed or cancelled?
Which statement with regard to Information Security Management is true?
Which statement with regard to Information Security Management is true?
What is a function of processes?
What is a function of processes?
What is required for an implementation of IT Service Management to be successful?
What is required for an implementation of IT Service Management to be successful?
What is an ISO/EC 20000 requirement relating to the service management plan?
What is an ISO/EC 20000 requirement relating to the service management plan?
What are these contracts called?
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.
What are these contracts called?
When improving the IT Service Management system, what needs to be considered to ensure on- going compliance wi
When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider’s corporate objectives / requirements?
What is the aim of an internal audit?
What is the aim of an internal audit?
When will the customer be informed?
The service provider thinks that the service levels will not be met might a certain incident occur.
When will the customer be informed?