Who is responsible for defining Key Performance Indicators for Change Management?
Who is responsible for defining Key Performance Indicators for Change Management?
Which of the following is NOT a characteristic of a process?
Which of the following is NOT a characteristic of a process?
Which of the following are the MAJOR types of Service Asset?
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
What imbalance does this represent?
Staff in an IT department areexperts in managing specific technology, but none of them know what
services are offered to the business. What imbalance does this represent?
Which of the following is NOT a characteristic of a process?
Which of the following is NOT a characteristic of a process?
Which Function would provide staff to monitor events in a Network Operations Centre?
Which Function would provide staff to monitor events in a Network Operations Centre?
Which of the following questions does Service Strategy help answer with its guidance?
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
Removing or restricting rights to use an IT Service is the responsibility of which process?
Removing or restricting rights to use an IT Service is the responsibility of which process?
Which process is responsible for monitoring an IT Service and detecting when the performance drops below accep
Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
It is important that the Incident Manager is given the authority to:
In many organisations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to: