which process will Service Level Management (SLM) require input?
When a new service is being planned Service Level Management (SLM) needs to ensure that
existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?
What is the objective of a Management System?
What is the objective of a Management System?
What must be included in the Release policy?
A Release policy needs to be documented and agreed. What must be included in the Release
policy?
Which process has the objective to ensure that the available supply of processing power matches the business d
Which process has the objective to ensure that the available supply of processing power matches
the business demands, both now and in the future?
Which process or function is responsible for rolling out these Changes?
An e-mail client software upgrade requires a security patch for the operating system and a
memory upgrade.
Which process or function is responsible for rolling out these Changes?
What is the name of this location?
One of the responsibilities of Release Management is to ensure that the master copies of software
are stored in a secure location.
What is the name of this location?
Which processes should the Plan, Do, Check, Act methodology be applied to?
Which processes should the Plan, Do, Check, Act methodology be applied to?
what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting fo
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the
Customer to attend a service review meeting for discussing changes to the service scope?
What is a purpose of ISO/IEC 20000?
What is a purpose of ISO/IEC 20000?
What is the name of the document?
A number of important documents are used within Service Level Management One of these
documents consists of an overview of services and Service Levels offered.
What is the name of the document?