what needs to be considered to ensure on-going compliance with the service provider’s corporate objectiv
When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider’s corporate objectives / requirements?
What are these contracts called?
In many organizations, management tasks or parts of those tasks are performed t>y third parties.
Agreements are made with these parties that are expressed in contracts.
What are these contracts called?
What is an ISO/EC 20000 requirement relating to the service management plan?
What is an ISO/EC 20000 requirement relating to the service management plan?
What is required for an implementation of IT Service Management to be successful?
What is required for an implementation of IT Service Management to be successful?
What is a function of processes?
What is a function of processes?
Which statement with regard to Information Security Management is true?
Which statement with regard to Information Security Management is true?
what should always be informed in case a release is rejected, delayed or cancelled?
Who or what should always be informed in case a release is rejected, delayed or cancelled?
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, m
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of
agreeing, monitoring and reporting upon IT service achievements and the investigation of actions
to eradicate poor service?
Which process or function is responsible for this activity?
One of the activities required for effective planning, coordination and evaluation of requested
changes is assessing the impact and required resources.
Which process or function is responsible for this activity?
Which process has the most to contribute?
Input from other Service Management processes is required to keep the IT service continuity plan
current
Which process has the most to contribute?