which stage of the service lifecycle?
Event management, problem management, access management and request fulfillment are part of which stage
of the service lifecycle?
Which of the following statements correctly states the …
Which of the following statements correctly states the relationship between urgency, priority and impact?
Where would all the possible service improvement opport…
Where would all the possible service improvement opportunities be recorded?
Which types of communication would the functions within…
Which types of communication would the functions within service operation use?
1. Communication between data centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
Which of the following can include steps that will help…
Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record
What is defined as the ability of a service, component …
What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function
when required?
Which of the following are types of service defined in ITIL?
Which of the following are types of service defined in ITIL?
1. Core
2. Enabling
3. Special
Which of the following items would commonly be on the a…
Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1. Details of failed changes
2. Updates to the change schedule
3. Reviews of completed changes
Which of the following statements MOST correctly identi…
Which of the following statements MOST correctly identifies the scope of design coordination activities?
What are the three service provider business models?
What are the three service provider business models?