Which two elements of financial management for IT services are mandatory?

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

Which reason describes why ITIL is so successful?

Which of the following would NOT be contained in a release policy?

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

Which of the following is the BEST description of a centralized service desk?

What are the categories of events described in the ITIL service operation book?

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that
cannot be prevented?

Which problem management activity ensures that a problem can be easily tracked and management
information can be obtained?

Which statement BEST represents the guidance on incident logging?