You are performing an assessment at a large ABC.com site. In an effort to gain information on IT
processes, you have a productive meeting about it with the IT manager. What else will ensure that
you understand ABC.com’s use of the process?

A.
Interview the CIO to confirm that the processes have had a positive financial impact

B.
Review a list of open help desk tickets to see if the policies are really being used

C.
Interview the IT employees and application users to understand their involvement in the
processes

D.
Review the documentation for the processes to verify the IT Manager’s statements