You are performing an assessment at a large customer site. You are trying to get information on IT

processes. You had a productive meeting with the IT manager who discussed the various IT
processes. What else do you do to ensure that you understand the customer’s use of process?

A.
Review a list of open help desk tickets to see if the policies are really being used

B.
Review the documentation for the processes to verify the IT manager’s statements

C.
Interview the IT employees and application users to understand their involvement in the
processes

D.
Interview the CIO to confirm that the processes have had a positive financial impact