A server is maintained by a group of administrators. When a commonly accessed application is used, the server crashes. After discussing the issue with the server team, the technician learns that the problem has occurred several times in the recent past. Which troubleshooting step should be taken FIRST?

A.
determine what changed prior to the server’s first crash

B.
check the application manufacturer’s knowledge base

C.
call the hardware technical support to see if this is a known hardware limitation

D.
call the software vendor to see if there is a patch to correct this problem