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Which of the following troubleshooting steps should be …

Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her
presentation yesterday. Which of the following troubleshooting steps should be completed?

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A.
Use a multimeter to test voltage.

B.
Replace the laptop with a new one.

C.
Replace the battery.

D.
Connect an external display device.

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