A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the
device manager and does not see a wireless networking card or any unknown devices. Which of the
following should Joe do FIRST?

A.
Check to make sure the wireless card was not turned off via the hardware switch or keyboard
shortcut.

B.
Install a USB wireless card to ensure that Windows networking is working properly.

C.
Open the laptop and reseat the network card and both antennas.

D.
Download and install the latest wireless driver from the manufacturer’s website.