Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the
Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench
system to attempt a recovery. After trying to access the drive on the bench computer, the following
message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the following is
the reason that this error is displayed?

A.
The hard drive is experiencing S.M.A.R.T. failure errors

B.
The TPM security chip inside the bench system is not enabled

C.
The BIOS of the bench system is out of date

D.
BitLocker is being used