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Which of the following issues is MOST likely affecting the smartphone?

A user calls the help desk to report about their smartphone not being able to make any
phone calls. The user admits that the smartphone can still send/receive email, browse all
websites, and utilize all Internet-capable applications. Which of the following issues is MOST
likely affecting the smartphone?

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A.
Wi-Fi is turned off; the cellular antenna is turned on.

B.
The cellular antenna is turned off; Wi-Fi is still on.

C.
The user forgot to turn off Bluetooth before trying to make a call.

D.
The user has 4G capability turned off, and is only on 2G.

Explanation:

Cellular antenna catches and transmits cellular signals and data. Wi-fi is another technology
that is used to access internet using a wireless router. So if the cellular antenna is turned off,
you can still use Wi-Fi to browse internet and use host of applications.


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