A technician is working on a user’s PC. After testing the theory of the cause, which of the
following could the technician perform NEXT? (Select TWO).

A.
Resolve issue

B.
Inform user

C.
New theory or escalate

D.
Document issue

E.
Verify system functionality

Explanation:

When you have tested the theory of cause, resolve the issue using troubleshooting
techniques and if the issue is not resolved after the troubleshooting measure, reestablish the
theory and escalate the issue to higher authorities.