End-user awareness training for handling sensitive personally identifiable information would include
secure storage and transmission of customer:

A.
Date of birth.

B.
First and last name.

C.
Phone number.

D.
Employer name.

Explanation:
Personally identifiable information (PII) is a catchall for any data that can be used to uniquely identify an
individual. This data can be anything from the person’s name to a fingerprint (think biometrics), credit
card number, or patient record. Date of birth is personally identifiable information.
Incorrect Answers:
B, C, D: First and last names, phone numbers and employer name is shared information.

Dulaney, Emmett and Chuck Eastton, CompTIA Security+ Study Guide, 6th Edition, Sybex, Indianapolis,
2014, p. 404