A customer needs to setup their laptop for use with a proxy server to browse the web at work.
Which of the following areas would a technician need to visit to configure this on a Windows 7
system?

Which of the following mobile device sync methods is easiest for the end user but requires more
configuration on the part of the technician?

A PC is powering on but the only activity a technician can see is spinning fans. Which of the following
components would MOST likely be at fault for such a condition? (Select TWO).

A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the
following should be done to BEST ensure none of the private data on the phone is accessed?

A user’s PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer
boot and even rescue disks cannot see or access the volume. Which of the following RAID types was
the user MOST likely using?

A technician suspects that a recent virus they removed may have corrupted a necessary system file.
Which of the following utilities can the technician use to verify the integrity of these critical files?

A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in
for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching
other components inside the laptop. Which of the following should the technician do?

Which of the following System Tools would be the BEST one to perform a regular archiving of
information on a PC?

A user states they have to reset the date and time on their computer every day. Which of the
following hardware needs to be replaced to resolve this issue?

A user reports that they are receiving intermittent BSOD error messages. Which of the following
tools should a technician use to determine which hardware is failing?