A user has installed a new wireless router and is unable to connect their game console to the
manufacturer’s service. Which of the following should the technician look for FIRST?

A technician needs to use Remote Desktop Connection in order to get access to a remote Windows
workstation. However, the Programs menu has been hidden and they only have access to the Run
command utility or a command-line prompt. Which of the following is the utility that the technician
should use to access Remote Desktop Connection?

A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper
and then prints a test page from the printer. A test page sent from the workstation does not print.
Which of the following actions should the technician take FIRST?

A workstation is making a loud clicking noise that is originating from the hard drive and it is not
booting. Which of the following should the technician do FIRST?

A user is reporting that they cannot connect to the wireless network from their office but they were
able to connect yesterday. Which of the following would be the MOST likely reason?

A user on a domain network cannot install software that they need. Which of the following user
groups is this user MOST likely associated with?

A user reports that their PC does not work. Which of the following would be the BEST question for
the technician to ask the user to get further information?

A user reports that their PC boots up to a screen that reads “OS not found”. Which of the following
would be the MOST likely cause of this problem?

A technician is working on an issue and has identified the problem and worked out the cause. Which
of the following would MOST likely be the NEXT step the technician should make?

Which of the following paths would a technician use to map a network drive?