Which of the following would the technician use to reso…
A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the
technician use to resolve the problem?
How can the technician solve the issue for the user?
A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the
technician solve the issue for the user?
Which of the following is the FIRST step the technician…
Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the
following is the FIRST step the technician should perform?
Which of the following is the MOST likely cause of the …
A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?
The loud clicking noise coming from a faulty hard drive…
The loud clicking noise coming from a faulty hard drive is MOST likely created by:
Which of the following issues are the MOST likely reasons?
The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select
TWO).
Which of the following should the system administrator …
A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the
toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued
on the local machines. Which of the following should the system administrator do to get the printer functioning again?
Which of the following is MOST likely the issue?
A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she
installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the
following is MOST likely the issue?
Which of the following troubleshooting steps should the…
A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in
the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps
should the technician perform NEXT?
Which of the following was MOST likely the issue?
A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red
hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and
switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?