Which of the following is missing from the customer’s s…
A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service.
Which of the following is missing from the customer’s smartphone?
Which of the following should a technician perform to r…
A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating
system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?
Which of the following would the technician verify in o…
A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not
support SSD. Which of the following would the technician verify in order to use the new drives?
Which of the following settings on the router does Joe …
Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the
wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe
need to adjust to enable the devices to see the wireless signal?
Which of the following would the technician do to resol…
A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the
drives in the array. Which of the following would the technician do to resolve the problem?
Which of the following is the MOST likely reason?
A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?
Which of the following is MOST likely the cause of this…
Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is
MOST likely the cause of this anomaly?
Which of the following should the technician perform FI…
A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be
fine. Which of the following should the technician perform FIRST when troubleshooting this problem?
Which of the following tools will BEST help to identify…
A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something
burning. Which of the following tools will BEST help to identify the issue?
Which of the following should the technician attempt FI…
A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of
the following should the technician attempt FIRST in the troubleshooting process?