A user reports browsing the Internet is slow and an icon with

a picture of a person with a headset keeps asking them to -click here for help.- The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following s

hould be performed FIRST to resolve the issue?

A. Create a restore point

B. Run O/S updates

C. Train the user of malicious software

D. Identify the type of malware