At what step do you restart the troubleshooting process if after observing the result of your troubleshooting, the problem still exists?
A.
Implement Acton Plan
B.
Define the Problem
C.
Consider the Possibilities
D.
Create Action Plan
E.
Gather Facts
F.
Observe Results
G.
Restart Problem-Solving
H.
Process Problem Resolved
Could somebody tell me what difference ther is with questino 18? and why different results?
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