An administrator is attempting to add a new user in Cisco Unified Communications Manager
Administration but does not see the option to add a new user. What is the most likely cause of this
issue?

A.
The SQL User database is not running.

B.
The system is synchronized with an LDAP server.

C.
BAT is not enabled.

D.
The administrator has the a€ceno user adda€ rights box checked.

E.
The SIP Realm is not defined in User Management.

Explanation:
If you enable LDAP synchronization in Cisco Unified Communications Manager
Administration, you thereby configure your system to use the LDAP corporate directory as the end
user directory for Cisco Unified Communications Manager. In this scenario, you cannot add or
delete users in Cisco Unified Communications Manager Administration. You add and remove end
users in the corporate LDAP directory.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/b02ldsys.html