John Adams is an HR partner in the ACME organization. ACME IT wants to limit access to HR servers
to a set of designated IP addresses to minimize malware infection and unauthorized access risks.
Thus, the gateway policy permits access only from John’s desktop which is assigned a static IP
address 10.0.0.19.
He has received a new laptop and wants to access the HR Web Server from anywhere in the
organization. The IT department gave the laptop a static IP address, but that limits him to operating
it only from his desk. The current Rule Base contains a rule that lets John Adams access the HR Web
Server from his laptop with a static IP (10.0.0.19).
He wants to move around the organization and continue to have access to the HR Web Server. To
make this scenario work, the IT administrator:
1) Enables Identity Awareness on a gateway, selects AD Query as one of the Identity Sources, and
installs the policy.
2) Adds an access role object to the Firewall Rule Base that lets John Adams access the HR Web
Server from any machine and from any location and installs policy.
John plugged in his laptop to the network on a different network segment and was not able to
connect to the HR Web server. What is the next BEST troubleshooting step?

A.
John should install the Identity Awareness Agent

B.
Investigate this as a network connectivity issue

C.
After enabling Identity Awareness, reboot the gateway

D.
He should lock and unlock the computer