A customer with Snow Leopard finds that her MacBook Pro (13-inch Mid 2009) no longer asks what to
do with blank DVD-Rs. Which troubleshooting steps should you try first?

From the list below, select the new feature of the Security Pane in Snow Leopard.

Which statement about FileVault is TRUE?

Scott’s Mac mini is hanging during startup at a blue screen. What built-in startup mode might resolve
this issue?

Jill uses her MacBook late at night and occasionally has to restart. Despite having muted the speaker
volume the MacBook always boot chimes loudly after restart. What step should you try first to resolve this
issue?

Your customer would like to create a back up his iMac’s hard drive as a compressed and encrypted disk
image to an external hard drive. How can you accomplish this task when started from the Snow Leopard
Install DVD?

You go on site and find a customer’s Mac Pro is hanging at loading the desktop. His external firewire
backup drive is not bootable, and he has misplaced his Snow Leopard Install DVD. The customer has a
spare MacBook Pro available, how can you use it to resolve this issue?

To use “Wake on Demand,” both the computer requesting the Bonjour network service and the
computer providing it must be using Mac OS X v10.6 Snow Leopard.

A user drops a file into a folder named “my stuff” and sees this message:
“You can put items into “my stuff”, but you won’t be able to see them. Do you want to continue? Other
users with sufficient permissions will be able to use the items.”
This means the folder’s permissions have been set to ________.

At which stage of Mac OS X 10.6 Snow Leopard installation would a faulty installation DVD be
detected?