Where can this user find the Firmware Password Utility?
A customer running Snow Leopard on his MacBook Pro would like to enable a firmware-based
password for additional security. Where can this user find the Firmware Password Utility?
What alternative to the SuperDrive installation method …
A customer wishes to upgrade the operating system on her MacBook Air from Mac OS X v10.5.8
Leopard to Mac OS X v10.6 Snow Leopard. The customer does not own a MacBook Air SuperDrive. What
alternative to the SuperDrive installation method is available to the customer?
You should inform the user that ________.
A user would like to install Snow Leopard on a PowerMac G5 Late 2005. You should inform the user
that ________.
if a customer’s system has the minimum RAM necessary to…
if a customer’s system has the minimum RAM necessary to run Mac OS X v10.5 Leopard they will
have sufficient RAM to install Mac OS X v10.6 Snow Leopard.
The Finder has been completely rewritten to take advant…
The Finder has been completely rewritten to take advantage of the new technologies in Snow Leopard,
including ________ and ________.
How can you resolve this issue?
A customer brings in his MacBook Pro (15-inch, Mid 2009) and states that it is running extremely
slowly after upgrading from Leopard to Snow Leopard. You start up Activity Monitor and find that one of
the printer apps is taking up the majority of the CPU activity. How can you resolve this issue?
Which troubleshooting steps should you try first?
A customer with Snow Leopard finds that her MacBook Pro (13-inch Mid 2009) no longer asks what to
do with blank DVD-Rs. Which troubleshooting steps should you try first?
From the list below, select the new feature of the Secu…
From the list below, select the new feature of the Security Pane in Snow Leopard.
Which statement about FileVault is TRUE?
Which statement about FileVault is TRUE?
What built-in startup mode might resolve this issue?
Scott’s Mac mini is hanging during startup at a blue screen. What built-in startup mode might resolve
this issue?