A customer is three months from the expiration of their existing service engagement. When you
discuss a renewal, they express a desire to keep their existing hardware with a higher level of
service. They would also like to manage all their devices under one agreement with multiple
payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?
A.
HP Post-Warranty Care Pack
B.
Purchasing an extended warranty
C.
Hardware Refresh
D.
Upgrading with HP Contract
Explanation:
D
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