Scenario
Following the merger of two financial companies, management is considering combining the
two distinct customer call centers into a single physical location. In addition to the overall call
center headcount increasing by 30%, the support for two distinct customer bases presents
the potential of having two different desktop PCs on the desk of each call center employee.
Instead of correspondingly increasing IT support headcount to manage the single, larger call
center and call center infrastructure, management believes they can reduce the required
time to support call center operations by 40% if they employ virtual desktop technology. An
initial assessment has identified the need for a centralized storage solution that could
support 500 virtual desktops running a variety of applications that can scale quickly to
accommodate an expected increase in call center staff. The customer is already an HP
Blade System customer using HP Virtual Connect Flex-10. Some of the additional business
criteria identified in customer planning interviews includes: Use client virtualization for the
desktops. Achieve the highest possible density and performance for the virtual desktops,but
keep the virtual desktop storage traffic off the network due to a current, existing limitation of
only 1GbE.
Do not use standalone, network-attached storage.
Limit the impact of additional rack space.
Minimize the risk of additional help-desk tickets.
Present multiple solutions, prioritized with a recommendation.
Refer to the scenario.
One proposed solution is based on a Fibre Channel infrastructure using HP BladeSystem
Virtual Connect technology and focuses on reducing management complexity when a blade
server fails.
Which additional customer-related value can you emphasize when implementing this
concept in conjunction with an HP 3PAR StoreServ solution?
A.
uses Virtual Connect Enterprise Manager to raise storage and management efficiency by
establishing unified management
B.
maximizes future expandability by introducing scale out storage node increments
C.
avoids performance bottlenecks and management complexity by introducing multitenancy
D.
reduces capital and operational expenditures by flattening the SAN