A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition
Copy Control, on a computer, but is unable to view the protected media. What troubleshooting
steps should you take before replacing the optical drive?

A.
Flash the BIOS to ensure that the latest version of HDCP is configured for the device.

B.
Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

C.
Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.

D.
Try reading the protected media on a standard definition device to ensure that the media is
working properly.