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which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
You are serving as the Lead Architect for an insurance company, which has been formed through the
merger of three previously independent companies. The company now consists of three divisions
with the same names and division headquarters as their predecessors.
The lack of integration between the three divisions has increasingly caused problems in the handling
of customer and financial information. The inability to share information has resulted in lost
opportunities to “leverage the synergies” that had been intended when the company was formed. At
present, each division maintains its own applications. Despite an earlier initiative to install a
common application to manage customer, products, and claims information, each division has
different ways of defining these core elements and has customized the common application to the
point where the ability to exchange information is difficult, costly, and error-prone.
As a result, the company has made the decision to introduce a common web portal, contact center
software suite, and document management system. Also the company has selected a single
enterprise-wide customer relationship management (CRM) application to consolidate information
from several applications that exist across the divisions. The application will be used by each of the
divisions and accessed by third party partners through well defined interfaces.
The Corporate Board is concerned that the new application must be able to manage and safeguard
confidential customer information in a secure manner that meets or exceeds the legal requirements
of the countries in which the company operates. This will be an increasingly important capability as
the company expands its online services in cooperation with its partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its
charter is to coordinate efforts between the implementation team and the migration teams in each
division. The CIO has also formed a cross-functional Architecture Board to oversee and govern the
architecture. The company has an existing team of security architects.
TOGAF 9 has been selected as the core framework for use for the Enterprise Architecture program.
The CIO has endorsed this choice with the full support of top management.
Refer to the Scenario
In the Preliminary Phase you need to define suitable policies and ensure that the company has the
appropriate capability to address the concerns of the Corporate Board.
Based on TOGAF, which of the following is the best answer?

which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
Your role is that of the Lead Architect working for a government agency responsible for immigration,
customs, and border control. The agency was formed by consolidating several smaller government
agencies. The agency has established an Enterprise Architecture practice based on TOGAF 9. The CIO
is the executive sponsor and has appointed an EA steering team to oversee the practice.
There has been a considerable increase in security requirements and immigration service requests in
recent years, which have expanded the scope and size of the operations of the agency. As a result,
the existing Information Technology architecture no longer meets the required service levels. A
significant Enterprise Architecture (EA) initiative is in progress with the goal to improve customer
responsiveness and satisfaction, and improve the overall operational efficiency of the agency.
The current EA staff members were internal appointments based on a request from the EA steering
team to supply a number of suitable individuals for the EA effort. Collectively, they possess a broad
range of IT and business analysis skills. However, the CIO has expressed concern about the diverse
range of experience within the team. There is concern that the EA staff may be lacking in some of
the critical skills that are required to properly conduct EA activities. It had been assumed that any
EA-related skill gaps would be overcome by on-the-job mentoring from the senior members of the
EA staff. Each architect was expected to attend a TOGAF training course and participate in other skill
development activities.
A recent review of the EA program revealed that many EA staff members, despite attending multiday training courses, were not proficient in analyzing or creating the models and artifacts required
for their assigned architecture projects. Stakeholders have observed errors and inconsistencies in
artifacts and deliverables being submitted for review.
Refer to the Scenario
The CIO has asked you to recommend a professional development plan for the EA staff in order to
address the findings raised in the recent review.

Based on TOGAF, which of the following is the best answer?


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