Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply) A. The Login History related list on the user’s record B. The user’s profile C. Manage Users | Login History D. Call salesforce.com Support

A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts. A. True B. False

An active user record consumes a license. A. True B. False

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org. A. Delete their user record B. De-activate their user record C. Delete any accounts or contacts owned by that user D. None of the above

System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden). A. True B. False

Standard profile permissions cannot be edited. A. True B. False

A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts. A. True B. False

Which of the following is not a standard Profile? A. System Administrator B. Read only C. Marketing Director D. Partner Portal User E. Standard Administrator

A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do. A. Role B. Chatter feed C. Profile D. Company Profile

Which of the following are true about List Views? A. Save list views for future use. B. Specify which groups of users have access to the list view. C. Print list views. D. Follow records and view related Chatter posts. E. Export List View data to Excel F. All of the above