HOTSPOT
Additional Information

Further information on some resources who could be involved in the project:
Outcome Account Manager:He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried out the
feasibility study and the same consultants will be providing support and guidance to the
Information Technology and Facilities teams during the project.
Director of Finance Division:She was transferred from the Information Technology Division 12
months ago. She is responsible for ensuring a cost-conscious approach is adopted in all
operational and project activities across the Ministry of Food Hygiene.

Hardware Manager:Reports to the Director of Information Technology. He provides computer
hardware to all business functions but has little awareness of the needs of his colleagues working
in software.
Payroll Manager:Reports to the Director of Finance. He is a very experienced and efficient
qualified accountant who has much of the responsibility of running the Finance Division on behalf
of the Director of Finance. He has been involved in drafting the Ministry’s business strategy and
assisting in a full business risk assessment. He also drafted the corporate Business Case
standards.
Using the Project Scenario and the additional information provided for this question in the
Scenario Booklet, answer the following question about roles on the Outsourcing project.

Which of the following statements are True:
1. Quality management is the complete set of quality standards, procedures and responsibilities
for a site or organization.
2. Quality planning is about defining products required of the project with their respective quality
criteria, methods and responsibilities.
3. Quality control focuses on the operational techniques and activities used to carry out quality
inspections
4. Quality assurance ensures that quality methods are being correctly followed.

Which of the following statements would NOT be included in the Project Product Description?

In the PRINCE2 Quality review technique, who would most likely carry out the role of
administrator:

Which role is responsible for providing the customer’s quality expectations and acceptance criteria
for the project?