HOTSPOT
An organization deploys an Office 365 tenant.
The Service health page displays the following information:
You need to report the status of service interruptions for Exchange Online and SharePoint Online.
Use the drop-down menus to complete each statement based on the information presented in the
screen shot. Each correct selection is worth one point.
Answer: 
Explanation:
Why November 21st? What’s the logic?
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Because the day of the screenshot is one day after Nov 13th, i.e. Nov 14th, so Nov 21st is in 7 days time (which satisfies the condition of the service status update SLAs).
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“For unplanned customer-impacting service incidents in which there was broad and noticeable impact across a large number of organizations, a preliminary Post-Incident Review (PIR) will be delivered via your Service Health Dashboard within 48 hours of incident resolution, followed by a final PIR within five business days.”
2 days for preliminary PIR + 5 days for final PIR.
at least 2 days for preliminary results in a later date than 13th… so 21 is the correct one in my opinion.
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Thanks for the clarification Bob.
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I think correct answer is 13 November (from this list), because I agree that screenshot is one day after 13, i.e 14 Nov. You can see on full screenshot: today (14),13, further …12,11,10,9,8. Earliest date is 8 Nov, but it isn’t present in this list.
http://office.microsoft.com/sq-al/office365-suite-help/view-the-status-of-your-services-HA102817837.aspx?redir=0
To see the status of all your services and their components
In the Office 365 admin center, in the left pane, click Service health (or Trace service health and maintenance).
On the Current status page, view status for today and the preceding six days.
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in my opinion is first option and november 13, https://support.office.com/en-us/article/View-the-status-of-your-services-932ad3ad-533c-418a-b938-6e44e8bc33b0?ui=en-US&rs=en-US&ad=US
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Its actually November 13 – The service has been restored for sharepoint online from the issues on the 13th and there is a blue icon on the 13th stating that a PIR is available.
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What I just said is bullcrap……. just researched this some more and a PIR is a completely different thing to the blue icons.
The answer is Nov 21st as the answer states. This is because Office365 publish a PIR within 5 working days… not actual days. Issues were resolved on the 14th so this is when it will count the 5 days from!
http://community.office365.com/en-us/f/148/t/58964.aspx
If you search for information about PIR SLA’s theres none lol… but if you click the green tick on the service health page it says 5 days and everywhere they state 5 days…. which makes 21st make sense
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Wrong.
There was an issue on the 13th, however the issue could have been resolved on the same day. The graphs will always show what date the incident occurred, otherwise if it always showed a green tick, how would you know issues were experienced on that day? Say if on the 13th there was a 1 hour outage for Sharepoint Online. This was fixed within 30 mins and a PIR may follow a few hours later. Could very well happen on the same day on the 13th.
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its Nov 21.as per MS statemet below
Microsoft will provide the PIR within five business days following resolution of the service incident.
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Ansẃer’s corrêct.
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https://technet.microsoft.com/en-ca/library/office-365-service-continuity.aspx
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It’s 13. 21 is the LAST day the incident review will be available, not the earliest day…
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Right answer is 21st. Read carefully the sentence… it is asking IN FUTURE… “when WILL BE available…”
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I think is 13 Nov.
the reason is it says “the earliest date” not “latest date” since PIR should be provided WITHIN 5 working days
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It would seem the 19th would be the earliest day the PIR would be available (5 days after the incident was resolved). However that’s not a choice so Nov 21 is the best answer. Also the PIR published icon is a white square, not the blue i circle icon.
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Actually as Fish noted it is 5 working days. We don’t know what day Nov 14th actually is but it may span over a weekend, accounting for those extra 2 days.
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The correct answer is:
1. Both services are available but degraded.
2. 13 days, because 19 days fall after the 5 days.
You can log in to Office 365 as an Office 365 Administrator and view the Service Health Page to view the status of your Office 365 services. You can use the Service Health Page to view information on the status of your services for the current day or you can select the last 6 days or 30 days for a historical view.
The following icons are used in the Service Health Page:
A plain green tick indicates that the service is available and there have been no incidents during the reported time period.
A grey question mark in a circle indicates that a potential issue is currently under investigation.
A plain green tick with a plus sign indicates that a reported issue was a false positive.
A white down arrow in a red circle indicates that the service is offline.
A white up arrow in an orange circle indicates that a service incident is currently being resolved.
A white right-facing arrow in an orange circle indicates that the service is degraded.
A white exclamation mark in a blue circle indicates that there was an incident during a previous day and that more information is displayed in the Today column.
A white square indicates that a post-incident report has been published.
A white tick in a green square indicates that an incident was active earlier today, but service has been restored
Microsoft says that they will publish a post-incident review within five business days. Therefore, it is possible that a post-incident review could be issued today.
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