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Case Study# 5
Corporate Information and Physical Locations
Contoso, Ltd, produces waterproofing materials used in multiple applications including clothing
and outdoor construction. Contoso has 8,000 employees and expects employee growth of three
percent in the next year. The Sales department (Sales) has 200 sales staff scattered throughout
the company’s 20 global offices. Sales is responsible for about 75 percent of the company’s
revence stream. Annual revenue is $1 billion.
EXISTING ENVIRONMENT
Existing Business Processes
Opportunity Development:
Sales Executives maintain customer contact information in Microsoft Office Outlook.
Sales Executives use Microsoft Office Word and Microsoft Office Excel templates to generate:
Pipeline reports
Business profies
Opportunity profiles
Opportunity assessments
Existing Technology Infrastructure
Contoso has an Enterprise Agreement (EA) that includes Microsoft Office 2007. Currently, Office
2003 is deployed to all users. Contoso uses Outlook to manage calendars and business contacts.
Contoso uses Word templates for account planning. The Sales department has a third-party
customer relationship management (CRM) application named App1. App1 opens multiple
windows to access the calendar, contacts, workflows, progress reports, and customer
information. App1 has a data connection service that enables users to access the application
data by using Office 2007.
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You need to create a current state business process diagram. You have a process diagram that
describes the survey sub-process as shown in the exhibit. (Click the Exhibit button.) You need to
identify which two steps most likely complete the diagram. Which two steps should you choose?
(Each correct answer presents part of the solution. Choose two.)

A.
Begins completing survey.

B.
Manually consolidates survey results.

C.
Creates supplier performance survey form.

D.
Calculates supplier key performance indicators (KPI).