Mark works as a System Analyst for InfoTech Inc. He uses Microsoft Outlook 2010 for messaging and
e-mailing. MS Outlook has been configured to use an Exchange account.
He wants to create a quick step named FwD.emp, so that he can quickly and easily manage his
mailbox by using the shortcut key combination Ctrl + Shift + F9. He wants the following actions to be
automated by the quick step:
1. A reply via an e-mail to employees@InfoTech.com with a high importance meeting request.
2. Send an e-mail with the Subject: URGENT MEETING.
3. Send an e-mail with the Location: San Fransisco.
4. Send an e-mail with the text: “Meeting with Latest Updates on Sales”.
5. Send an e-mail with a small “hover box” containing the following information about the
item being hovered over:
“This quick step will reply to this email with a meeting request to all members”
Which actions will he perform in the Edit Quick Step dialog box to create the quick step?

Answer: