You are troubleshooting performance issues on a Windows 7 Enterprise client computer. An
unfamiliar service is running on the computer. You need to recommend the solutions that identify
which process identifier (PID) is associated with the service. What should you do? (Choose all that apply.)

A company has new portable computers running Windows 7. On one of the computers, the USB
mouse cursor does not move. You connect the mouse to another computer, where it works
correctly. You need to recommend possible solutions to the problem. What should you recommend?
(Choose all that apply.)

DRAG DROP
A company has computers running Windows 7 Enterprise. A user tries to save a 5-GB file to a USB
flash drive, but receives an error message and is unable to save the file. A view of the USB flash
drive’s properties is shown in the image below.

You need to resolve the problem so that the file can be saved on the USB flash drive along with the
existing data. Which three actions should you perform in sequence? (To answer, move the
appropriate actions from the list of actions to the answer area and arrange them in the correct order.)

A company has a main office and a branch office. The network contains a single Active Directory
domain. All computers are members of the domain. Five users in the branch office report that their
Windows 7 computer is slow when it runs multiple applications. From your computer, you need to
identify the application that consumes the most processor resources on the computers. Which tool
should you use?

DRAG DROP
A company has computers that run Windows 7 Enterprise. When trying to open a file on a local hard
disk, a user receives an “error reading file” message. The user also hears clicking noises when
accessing the disk. You need to access the data on the disk. Which two actions should you perform in
sequence? (To answer, move the appropriate actions from the list of actions to the answer area and
arrange them in the correct order.)

DRAG DROP
You install an application named App01 on a client computer running Windows 7. The application
automatically appears in the system tray. You need to establish if the application is slowing down
the boot process. You must keep all device drivers functioning. Which two actions should you
perform in sequence? (To answer, move the appropriate actions from the list of actions to the
answer area and arrange them in the correct order.)

A company has computers running the 64-bit version of Windows 7 Enterprise. All computers are
joined to an Active Directory Domain Services (AD DS) domain. All users are part of the local
Administrators group. A user is trying to install a legacy 32-bit application that requires
administrative permissions to install. The user reports that the inst.exe installer does not run.
Instead, it shows an “access denied” error message and closes. The user does not see a prompt to
grant the application permission to make changes to the computer. You need to ensure that
inst.exeruns successfully and can install the application. What should you do? (Choose all that apply.)

DRAG DROP
A company has computers running Windows 7 Enterprise. Users in the Finance department are part
of the local Users group on the computer but are not part of the local Administrators group. A user
in the Finance department wants to install a legacy application. This application must be installed
with the same Windows account as the account that will use the application. The application also
requires administrative permissions in Windows to install and run. You need to enable the user to
install the application and ensure that it runs with administrative permissions. Which four actions
should you perform in sequence? (To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.)

A company has computers that run Windows 7 Enterprise. A user’s computer has been crashing and
showing error messages over the past several days. You need to gather historical information about
the errors. Which tools should you use? (Choose all that apply.)

A company has computers running Windows 7 Enterprise and has hardware capable of displaying
Windows Aero. A user is unable to use Windows Flip 3D and does not see previews of open windows
from the taskbar. You need to ensure that the computer displays Aero. What should you do?
(Choose all that apply.)