You are a consumer support technician. A user has a computer with 512 MB of RAM installed.

The user installs a graphics-intensive gaming program. The game does not perform correctly.

You need to configure the computer to support optimal game performance.

What should you do?

You are a consumer support technician. A user has a computer with a single 250-GB hard disk drive. The user uses Windows Movie Maker to create slideshows and home movies.

The user reports that the import of new video files and the export of the finished projects take up to 12 hours for just one hour of video clip.

You need to reduce the amount of time needed to the process video files.

What should you do?

You are a consumer support technician.

A customer has a Windows Vista computer that is shared between family members. One family member has closed Windows Sidebar.

You need to ensure that each family member can decide on the state of Sidebar without affecting the other family members.

What should you do?

You are a consumer support technician. Five users share a computer that runs Windows Vista.

The tasks of each user are as shown in the following table:

You need to assign the correct user account types to each user based on the assigned tasks. The solution must minimize the rights assigned to each user.

What should you do?

You are a consumer support technician.

A customer has a home office network with several users. All computers run Windows Vista. User1 wants to share the built-in Public folder with User2. User1 does not want other users on the network to access the Public folder.

You need to ensure that only User1 and User2 can access the Public folder.

What should you do?

You are a consumer support technician. A user reports that the users computer is performing poorly, and that restarting the computer has not solved the problem.

The user also reports seeing an error message regarding a file in the \WINDOWS\SYSTEM32 folder, but the user cleared the message before reading the details of the error message.

You suspect that malicious software has infected one of the system files.

You need to repair the infected file.

What should you do?

You are a consumer support technician.

A user accidentally changes hardware and service startup settings in the registry on a computer that runs Windows Vista. The user is unable to successfully restart the computer.

You need to ensure that the user can restart the computer and run all applications.

What should you do?

You are a consumer support technician. A user installs ten applications from the Internet. The user notices that the hard disk drive of the user’s computer does not function properly, and it takes a long time to access the Internet.

An antivirus and spyware scan fails to detect the presence of malicious software.

You need to detect malicious software that is hidden from the antivirus and spyware scanning tools.

What should you do?

You are a consumer support technician. Three users share a computer that runs Windows Vista.

Each user has a separate media collection that consists of .WMA, .WMV, and .JPG files. Each users media collection is stored in a personal folder in the following directory: Users\<username>

You need to ensure that only the media collection for each user is backed up. You also need to compress the files.

What should you do?

You are a consumer support technician. A user wants to install a new computer game on a computer.

When the user attempts to create a system restore point before installing the game, an error message is displayed in the event log as shown in the exhibit. (Refer to the Exhibit.)

You need to ensure that the user is able to create the system restore point.

What should you do?

Exhibit: