You work as a help desk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Clive Wilson uses a client computer named Certkiller -WS271. One day Clive Wilson calls to complain that his desktop colors do not appear properly. Clive Wilson informs you that the desktop appeared properly before he upgraded the video adapter on Certkiller -WS271. He also informs you that he installed the appropriate video adapter drivers as supplied by the vendor of the video adapter.
You need to assist Clive Wilson in changing the screen resolution settings on Certkiller -WS271. What should you tell him to do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
Domain.com consists of a Research department. A Domain.com user named Amy Wilson is a member of the Research department. Amy Wilson uses a client computer named Certkiller -WS271. Certkiller -WS271 was running Windows 98 and it was upgraded to Windows XP Professional. A week after that you then reformat Certkiller -WS271 and install anew version of Windows XP Professional with Service Pack 2.
After the reformatting and the fresh Windows XP Professional with Service Pack 2, Amy Wilson complains that her Universal Serial Bus (USB) flash card reader canno0t be accessed. She said that it was working before the reformatting. You then search for a flash card reader driver on the flash card reader’s Web site but there was none. Amy Wilson needs her flash card reader urgently.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
A Domain.com Marketing user named Amy Walsh uses a client computer named Certkiller -WS271. Certkiller -WS271 runs on Windows 98 and has a Plug and Play digital versatile disc (DVD) drive installed. Amy Walsh makes use of Windows Media Player to view the video footage. Domain.com policy states that all marketing video files must be distributed in a DVD format with the Compact Disc File System (CDFS).
You are then instructed to upgrade Certkiller -WS271 to Windows XP Professional. A day after the upgrade Amy Walsh complains that she is unable to view the video footage. To be able to fulfill work commitments Amy Walshrequires viewing this footage.
What should you do? (Choose all that apply.)

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains two Windows 2000 Server computers and 120 Windows XP Professional computers. The servers’ hard disk is formatted with the NTFS file system and the Windows XP Professional computers’ hard drive is formatted with the FAT32 file system. The computers on the network consists of an internal CD-RW drive Domain.com consists of a Research department. A Domain.com user named Andy Booth is a member of the Research department. One morning Andy Boothcopies 20 10 MB files to a CD-R disk in the CD-RW drive on a computer named Certkiller -WS271. When he finished the task he realized that 5 of the files do not belong on the disk. Andy Booth needs to remove the 5 files from the disk.
What should he do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Rory Allen works in the Marketing department. Rory Allen works on a client computer named Certkiller -WS271 has an uninterruptible power supply (UPS) attached and installed. A severe lightning storm has caused a blackout disrupting all power to the Domain.com network. Due to the UPS, he was able to shutdown Certkiller -WS271in the proper manner before the UPS ran out of power. However, when he reboot, you find that some data is not available. Upon further investigation he sees the following display when you open Disk Management:

What should Rory Allen do to gain access to these files?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional of Windows 98.
A Domain.com user named Kara Lang uses a Windows XP Professional client computer named Certkiller -WS271. Certkiller -WS271 is a laptop computer that consists of a 2.1 gigabyte (GB) hard drive and a 400 megahertz (MHz) processor, as well as 256 megabytes (MB) of random access memory (RAM).
Certkiller -WS271 has recently been upgraded to Windows XP Professional.
Kara Lang downloaded quite a number of video presentations on Certkiller -WS271 to use in her next business trip. However, since then she is unable to hibernate Certkiller -WS271. During her presentation Kara Lang requires to use the hibernation function. Kara Lang needs hibernation on Certkiller -WS271.
What should she do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Domain.com consists of a Finance department. A Domain.com employee named Mia Hamm works in the Finance department. Domain.com contains a Windows XP Professional workstation named Certkiller -WS271. Mia Hamm is using this computer. Mia Hamm uses a Word document to store all her files in a folder named MiaDocs. The files contain critical information. Mia Hamm does not want the other users to read the files in MiaDocs. Mia Hamm then contacts you to ask the best way to protect her files in MiaDocs.
Which method should Mia Hamm use?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Kara Lang works as a Sales representative and as such travels extensively. To this end Kara Lang has been issued with a portable client computer named Certkiller -WS279 to enable her to connect to the company network while working away from the office meeting with business clients.
Certkiller -WS279 contains personal notes and information regarding the client’s business record with Domain.com.
After a meeting with a client, Kara Lang returned to office and connected Certkiller -WS279 to the network. During the meeting Kara Lang made changes to the client’s details and added a few personal notes. All Kara Lang has to do now to complete the assignment is to have the changed files synchronized when she log on to the network. Kara Lang then requests that you configure the synchronization of files to occur when she logs on as well.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com employee named Clive Wilson works as a Sales representative and as such travels extensively. To this end Clive Wilson has been issued with a portable client computer named Certkiller -WS272 to enable him to connect to the company network while working away from the office. You have received instruction from the CIO to have certain files made available off line for a network user named Clive Wilson because his next assignment would take him to a location where there is no means of connecting to the Internet or the company network. You comply with the request.
In preparation for his trip, Clive Wilson connected to the network and edited files containing the documents that he required. After a few hours he disconnected from Domain.com and verified that the files he edited were still available, and placed Certkiller -WS272 in Hibernation mode.
After a successful sales trip, Clive Wilson hibernate Certkiller -WS272 and head back to the office. At the Office Clive Wilson connects to the Domain.com network and wake up Certkiller -WS272. Then he discovered that Certkiller -WS272 shows he is offline even when saving and closing all the files. Clive Wilson wants Certkiller -WS272 to be online and asks you to address his problem.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains 10 severs that run Windows 2000 Server and 1,000 client computers that run Windows XP Professional. Half the client computers are portable computers and the rest are desktop computers.
A network user named Mia Hamm has been issued with a portable client computer named Certkiller -WS270. Mia Hamm uses Certkiller -WS270 whenever she needs to visit Domain.com customers. Certkiller -WS270 has a single hard disk drive with a single NTFS volume that contains the operating system, various applications and Mia Hamm’s used files. When she is at a customer’s site, Mia Hamm save files to a folder named C:Customers. Mia Hamm notices that Certkiller -WS270 is low on free disk space and brings this to your attention. You need to increase the disk space on Certkiller -WS270. None of the files on Certkiller -WS270 can be deleted. You install an additional hard disk drive on Certkiller -WS270. You then instruct Mia Hamm to create a new empty folder named C:MoreCustomers and mount the new hard disk drive to the C:MoreCustomers folder. A short while later Mia Hamm informs you that she is unable to mount the new hard disk drive to the C:MoreCustomers folder. You need to ensure that Mia Hamm can mount the new hard disk to the C:MoreCustomers folder.
What should you do?