You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user reports that he recently installed new applications on his computer. The applications do not work correctly. The applications did work correctly on another computer. In addition, after the user installed the applications, his computer began to run slower. He uninstalled and reinstalled the applications and restarted the computer many times. However, the applications still do not work, and the computer still runs slow.

The user needs his computer to work as it did before he installed the applications.

What should you instruct the user to do?

You are a desktop support technician for your company. A user reports that she is unable to install a new USB device on her Windows XP Professional computer. When she plugs the device into the computer, she is prompted to insert a driver disk. When she inserts the disk included with the device, Windows informs her that the device driver is not signed and will not be installed.

You confirm that the device is on the company’s list of approved peripheral hardware.

You need to ensure that the device can be installed.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Each client computer has a Pentium III 1-GHz processor, 256 MB of RAM, and a 40-GB hard disk.

A user reports that his computer is running very slowly. It takes several seconds to open small files and it can take several minutes to open large files. The user states that it takes much longer to search for files on his computer than it did several months ago. You verify that slow performance occurs even when he has only one application running.

You need to find out the probable cause of the computer’s slow performance when searching for and opening files.

What should you do on the user’s computer?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional.

Linda reports that her department uses a computer that is not joined to the domain. When users log on to this computer, they click their user account name icons in the list of user accounts and type their passwords. For security reasons, Linda wants users to log on by typing their user names and passwords. You need to ensure that each user is required to type a user name and password in order to log on to the computer.

What should you instruct Linda to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Microsoft Internet Explorer is the only Web browser installed on the client computers. The security level for the Internet zone is configured at the default settings.

A user reports that when he tries to access a Web site that contains an application, he receives the following error message.
You need to ensure that the user can access the Web site and run the application.

What should you instruct the user to do in Internet Options in Control Panel?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All client computers on the Domain.com network run Windows XP Professional A user named Clive Wilson reports that when he attempts to log on to his computer after returning from lunch, he is presented with the error message below:
“The system could not log you on. Make sure your User name and domain are correct, and then type your password again. Letters in password must be typed using the correct case.” Clive Wilson verifies that he is utilizing the same user name and password that he utilized when he successfully logged on in the morning and was able to access resources on the Domain.com network. After you reset Clive Wilson’s password, he attempts to log on with the new password and receives the same error message.
You then verify that other users can log on to their computers and that the CAPS LOCK key is not enabled on Clive Wilson’s keyboard.
Which of the following is the task that you should complete to ensure that Clive Wilson is able to log on to his computer with his user credentials?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
When a user named Dean Austin reports that he is unable to modify the TCP/IP settings for his Windows XP Professional computer, you first verify that he is allowed by Domain.com to modify these settings and to perform other administrative tasks on his computer.
The CIO asks you to make sure that Dean Austin only has the capabilities or permissions to modify the abovementioned settings. You need to provide the user with that are needed.
Which of the following is the option that you should take to achieve this goal?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
The manager of the Sales department named Mia Hamm reports that unauthorized users are making changes to numerous sales files located on a Windows Server 2003 file server named Certkiller -SR01. Mia Hamm says that she has configured the appropriate permissions and file auditing on the files, but there is no audit information being generated on Certkiller -SR01 when users access the files.
You verify that Mia Hamm has the ability to alter file permissions and auditing settings on the sales files, and also that she has access to the correct logs to review audit information.
Which of the following is the option that you should take to make sure that all access to the sales files is tracked?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
The manager of the Sales department named Mia Hamm reports that unauthorized users are making changes to numerous sales files located on a Windows Server 2003 file server named Certkiller -SR01. Mia Hamm says that she has configured the appropriate permissions and file auditing on the files, but there is no audit information being generated on Certkiller -SR01 when users access the files.
You verify that Mia Hamm has the ability to alter file permissions and auditing settings on the sales files, and also that she has access to the correct logs to review audit information.
Which of the following is the option that you should take to make sure that all access to the sales files is tracked?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com employs Windows XP Professional as their mainstream desktop Operating System. You have recently installed Windows XP Professional on your new client computer, and would like to configure the Recovery console to work with your new installation.
Which of the following is the command that you should use from the Recovery Console to retrieve the files inside a compressed file that resides on your hard drive?