You need to troubleshoot the issue by checking the programs that run on the computer
You are a desktop support technician for your company. The computers in your company run Windows Vista with default settings. The performance of one the computers has degraded. You verify that the computer is not infected with spyware or adware and does not run unknown programs. You need to troubleshoot the issue by checking the programs that run on the computer. What should you do first?
You need to ensure that the user can restart the computer and run all applications
You are a consumer support technician.
A user accidentally changes hardware and service startup settings in the registry on a computer that runs Windows Vista. The user is unable to successfully restart the computer.
You need to ensure that the user can restart the computer and run all applications.
What should you do?
What should you do?
You are a desktop support technician for your company. The computers in your company run Windows Vista in a corporate domain. You enable Microsoft Windows Firewall by using group policy. You install and configure the Internet Security and Acceleration (ISA) server in the corporate domain. Users are unable to connect to the network and access the services on the network. You need to ensure that Windows Firewall is disabled when users are connected to the network. Your solution must not compromise the security of the network. What should you do?
You need to detect malicious software that is hidden from the antivirus and spyware scanning tools
You are a consumer support technician. A user installs ten applications from the Internet. The user notices that the hard disk drive of the user’s computer does not function properly, and it takes a long time to access the Internet.
An antivirus and spyware scan fails to detect the presence of malicious software.
You need to detect malicious software that is hidden from the antivirus and spyware scanning tools.
What should you do?
You need to recover the encrypted data from the user’s computer
You are a desktop support technician for your company. The computers in your company run Windows Vista. The computers are encrypted with BitLocker. Each computer’s motherboard contains a Trusted Platform Model (TPM) chip. The password for the BitLocker is stored on the USB drive.
A user reports that her computer does not start. You discover that the computer’s TPM chip is faulty. You need to recover the encrypted data from the user’s computer. What should you do?
You need to ensure that only the media collection for each user is backed up
You are a consumer support technician. Three users share a computer that runs Windows Vista.
Each user has a separate media collection that consists of .WMA, .WMV, and .JPG files. Each users media collection is stored in a personal folder in the following directory: Users\<username>
You need to ensure that only the media collection for each user is backed up. You also need to compress the files.
What should you do?
You need to ensure that all administrative tasks prompt for credentials
You are a desktop support technician for your company. The computers in your company run Windows Vista by using an administrator account. When you perform an adminsitrative task, you are not prompted for credentials. You need to ensure that all administrative tasks prompt for credentials. You also need to ensure that users cannot remotely access your local user account. What should you do?
You need to ensure that the user is able to create the system restore point
You are a consumer support technician. A user wants to install a new computer game on a computer.
When the user attempts to create a system restore point before installing the game, an error message is displayed in the event log as shown in the exhibit. (Refer to the Exhibit.)
You need to ensure that the user is able to create the system restore point.
What should you do?
Exhibit:
You need to configure your computer to allow you to log on to your computer by using the standard user account
You are a desktop support technician for your company. The computers in your company run Windows Vista. You have a standard user account and an administrator user account. You log onto the computer by using only the administrator accoutn when you need to perform adminsitrative tasks. You need to configure your computer to allow you to log on to your computer by using the standard user account and still perform administrative tasks. What should you do?
You need to ensure that the user is able to start Windows Vista
You are a consumer support technician. A user downloads and installs an application from the Internet on a computer that runs Windows Vista.
After the user reboots the computer, a blue screen Stop error is displayed and the user is not able to start Windows Vista.
You need to ensure that the user is able to start Windows Vista.
What should you do?