What should you advice Dean Austin to do?
You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Research department and a Sales department. The Research department does research on and software where the Sales department sells the applications, software and computers. Domain.com also has a help desk team which helps the customers which has problems with there software or computers that was bought at Domain.com.
A Domain.com customer named Dean Austin has a Windows 98 computer with a Plug and Play DVD installed on it. Dean Austin has a Windows Media Player on the computer to view video files for their company. The video files are distributed on a DVD formatted with the Compact Disc File System.
Dean Austin has acquired a copy of Windows XP Professional and upgrades his operating system to Windows XP Professional with Service Pack 2. After the upgrade, Dean Austin cannot view the video files. You then make sure that the DVD drive is on the Windows XP Professional Hardware Compatibility List.
What should you advice Dean Austin to do?
What should Mia Hamm do?
You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains two Windows 2000 Server computers and 120 Windows 2000 Professional computers which were upgraded to Windows XP Professional. The servers and the Windows XP Professional computers’ hard disk is formatted with the NTFS file system. The computers on the network consists of an internal CD-RW drive Domain.com consists of a Sales department. A Domain.com employee named Mia Hamm works in the Sales department. Mia Hamm did copy 15 MB files to a CD-RW disk which will be used in a meeting. After copying the file she realized that two of the files should not be on the disk. Mia Hamm then opens the CD-RW in the windows Explorer to try to delete the two files. When she presses the DELETE key after selecting the two files, it has a confirmation of deleting the files. Mia Hamm cannot delete the files.
What should Mia Hamm do?
What should Andy Booth do?
You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Domain.com consists of a Desktop support team which you are part of.
Domain.com consists of two departments named Research and Development.
Domain.com contains a Windows XP Professional computer named Certkiller -WS271. You have configured disk quotas for a volume on Certkiller -WS271. You then create a folder named MyDocs. You specify the share and NTFS permissions to allow users in the Development department to create folders and files in MyDocs. The share folder has no changes in the settings and is in a default state.
A Domain.com user named Andy Booth works in the Development department. He creates three folders in MyDocs and on one of the folders he enables compression.
Andy Booth copies some of his files to the compressed folder. When he copies a database file (75 MB) to the compressed folder, he received an error message that there was not enough free disk space. During the investigation you view the properties of the compressed folder and find out that the exiting compressed file use 120 MB of disk storage. The quotes limit of the users to store in the MyDocs folder is 250 MB on the volume.
What should Andy Booth do?
What should Andy Reid do?
You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows 2000 Professional.
Domain.com has its headquarters in Chicago and a branch office in Dallas.
Domain.com contains a Finance department and a Sales department. You are the desktop technician in the Chicago branch. A Domain.com user named Andy Reid is a member of the Sales department which is in the Dallas branch office. Andy Reid has a laptop named Certkiller -WS271 that runs Windows XP Professional.
Certkiller -WS271 contain a device bay which is used for a CD-RW drive and a DVD drive.
Andy Reid has all the important files on a DVD disk, which he copied on to the hard drive of Certkiller -WS271. Later the day he replaces the DVD drive with the CD-RW drive. When Andy Reid tries to open the CD-RW drive, he received an error message that the drive is not available.
What should Andy Reid do?
What should you instruct the user to do?
You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office 2003.
A user reports that he wants to share the C:DocumentsSales folder on his computer with other specific network users. The user states that he wants only members of the domain Sales group to be able to read or modify the files. No other users should have access to the files.
You need to ensure that the user can share the files appropriately.
What should you instruct the user to do?
What should you do?
You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. The company uses a Microsoft Exchange Server 2003 computer for all messaging.
A user reports that Microsoft Outlook is not working properly on her new computer. Outlook did work properly on her old computer. The user states that she can send and receive e-mail normally, but she is unable to access her Calendar, Tasks, Journal, or Contacts. The icons for these features are available, but none of her data appears in Outlook.
The user connects to her mailbox by using Outlook Web Access and verifies that her Calendar, Tasks, Journal, and Contacts are available.
You need to ensure that all features of Outlook function on the user’s new computer.
What should you do?
What should you do first?
You are a desktop support technician for your company. All client computers run Windows XP Professional and are configured as DHCP clients.
A user reports that her portable computer is not able to access any Web sites now that she is in the main office. You discover that the computer was able to access all Web sites this morning while at the branch office.
You verify that the computer is properly connected to the network and that it can ping its loopback address. You discover that the computer is unable to ping any Web site by using the IP address. You need to ensure that the computer can access Web sites.
What should you do first?
What should you instruct the user to do?
You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user works in an office that uses different wireless networks for different departments. She usually connects to the Accounting department??s wireless network, but she often mistakenly connects to other department networks instead.
For convenience, the user wants the Accounting department??s wireless network to be her default wireless connection.
What should you instruct the user to do?
What should you instruct the user to do?
You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user runs Internet Connection Sharing (ICS) and Windows Firewall on a computer named Client1. Windows Firewall on Client1 is configured to log all dropped packets. The user reports that the Windows Firewall log file does not save the older logged events. You discover that the log file is not large enough to register all the events that the user wants to have available.
You need to ensure that a single log file for Windows Firewall on Client1 can store up to 10 MB of data.
What should you instruct the user to do?
What should you do?
You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Outlook Express. Users access their e-mail accounts from work and from home.
A new user reports that the e-mail messages she reads from home are not on the server when she accesses her e-mail account from the office.
You need to ensure that all messages stay on the server until the user deletes them, regardless of whether she reads them from home or at the office.
What should you do?