You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Domain.com has four departments named Marketing, Sales, Research and Development, and Manufacturing. Mia Hamm is the manager of the Research and Development department. Mia Hamm uses a client computer named Certkiller -SR237 on which she recently created a folder named ManDocs. The ManDocs folder contains several files and folders. The Research and Development department is in the process of developing a revolutionary new multimedia device in which Domain.com has invested considerable resources. Domain.com management is concerned about possible industrial espionage from Domain.com’s competitors. Later that evening you enable file encryption on all user documents and folders in the Research and Development department.
A few days later, Mia Hamm complains that she cannot compress the files and folders in the ManDocs folder.
What should you do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
Domain.com consists of a Research department. Domain.com does research on application and sells computers to their clients. CertK inhg.com also has a Desktop support team which you are part of. A Domain.com user named Amy Walsh. Amy Walsh uses a computer named Certkiller -WS273. On Certkiller -WS273, Amy Walsh share a folder named CK_Docs with other users in the domain. CK_Docs was configured with permission to the users and the groups on the network.
Amy Walsh then created a subfolder named AmyDocs in the CK_Docs. She wants the same permissions on her subfolder as the Parent has. Amy Walsh want AmyDocs to change with CK_Docs, whenever new permissions are applied.
What should you instruct Amy Walsh to do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com has its headquarters in Chicago and a branch office in Dallas. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Recently several of the network client computers crashed and Domain.com lost loads of critical data. This brought about change and a new written security policy that requires all of the client computers to back up their data to a removable disk.
You issue all users with removable disks which they will use to backup their data.
The removable disks are formatted with NTFS. However, network users soon discover they are unable to eject the removable disks unless they shutdown their client computers. You need to ensure that network users are able to eject the removable disks without having to shut down their client computers. You solution must not grant users more privileges than they require to eject the removable disks.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A file server named Certkiller -SR11 contains a folder named Marketing. Users that work in the Marketing department access files stored within this folder. All files stored in the Marketing folder contain confidential information.
A user named Clive Wilson works in the Marketing department. Clive Wilson uses a client computer named Certkiller -WS270. You have been instructed to copy the Marketing folder and its associated contents to Certkiller -WS270, while also ensuring that the files are secured. The Marketing folder currently contains 180 MB of data.
Certkiller -WS270 contains two partitions named C and D respectively. Partition C and partition D are configured as follows:
1. Partition C is a FAT32 formatted partition with 1 GB of free disk space.
2. Partition D is a NTFS formatted partition with 250 MB of free disk space.
You must copy the Marketing folder to Certkiller -WS270.
How will accomplish the task and ensure that the Marketing folder and its associated files are secured.

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Rory Allen has contact you. Rory Allen cannot boot his computer. During the startup of Windows XP Professional the screen goes blank. Rory Allen has recently replaced his video adapter. He also said that he was prompt for a driver; he installed files from the Internet.
What should he do?

You are a desktop support technician for your company. A user named Roger uses a Windows XP Professional computer. The computer contains a folder named Sales, which is shared as Sales Documents. The shared folder contains several files. Other users on the network access the shared folder to read and modify the files.

Several users ask Roger to create a simpler name for the shared folder. Roger creates an additional shared folder named SalesDocs, which also provides access to the files in Sales.

Users report that they cannot modify the files when using the SalesDocs share name. However, they are able to modify the files when using the Sales Documents share name.

You need to ensure that users can read and modify the files by using either share name.

What should you do?

You work as a desktop support technician at a small online company named Domain.com. The Domain.com network contains 7 client computers that are members of a workgroup named Certkiller . There are three Windows XP Professional client computers, two Windows 2000 Professional client computers, and two Windows Millennium Edition (ME) client computers on the Domain.com network.
You attach a printer device named HP_DeskJet to a Windows XP Professional client computer named Certkiller -WS271 and share the print device on the network. All network computers will print to the HP_DeskJet printer as no other printer is installed on any client computer on the network. You ensure that print drivers for all the operating systems used on the Domain.com network are installed.
A few months later you discover that the partition on Certkiller -WS271 on which the printer spool resides is low on free disk space. You install a new hard disk drive on Certkiller -WS271. You want to move the printer spool file for HP_DeskJet to the new hard disk dive.
What should you do?

You work as a desktop support technician at a small online company named Domain.com. The Domain.com network contains 7 client computers that are members of a workgroup named Certkiller . There are three Windows XP Professional client computers, two Windows 2000 Professional client computers, and two Windows Millennium Edition (ME) client computers on the Domain.com network.
You attach a printer device named HP_DeskJet to a Windows XP Professional client computer named Certkiller -WS271 and share the print device on the network. All network computers will print to the HP_DeskJet printer as no other printer is installed on any client computer on the network. You ensure that print drivers for all the operating systems used on the Domain.com network are installed.
A few months later you discover that the partition on Certkiller -WS271 on which the printer spool resides is low on free disk space. You install a new hard disk drive on Certkiller -WS271. You want to move the printer spool file for HP_DeskJet to the new hard disk dive.
What should you do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A network user named Clive Wilson uses a client computer named Certkiller -WS273. Certkiller -WS273 has a built-in fax modem. Domain.com wants to fax promotional material to several important clients. However, the stand-alone fax machine that Domain.com normally uses fails. Clive Wilson is asked to fax the promotional documents. The clients are required to send a fax to confirm receipt of the fax. Clive Wilson sends the faxes but never receives any replies. He calls the clients to which he sent the faxes and discovers that they were received but that the clients were not able to connect to Clive Wilson’s fax modem to send a response. Clive Wilson needs to ensure that clients to connect to the fax modem to send a response.
What should you advise Clive Wilson to do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Domain.com consists of s Marketing department. A Domain.com manager named Rory Allen has upgraded a Windows 2000 Professional computer named Certkiller -WS271 to Windows XP Professional. The CIO then purchased a new Windows XP Professional computer named Certkiller -WS272 with the identical hardware of Certkiller -WS271. You then move the scanner to Certkiller -WS272 which was attached to Certkiller -WS271. He then noticed that Certkiller -WS272 cannot locate a driver for the scanner. He then contacts the vendor that said that a driver is not yet available. The Marketing department needs the scanner to complete urgent work.
What should you tell Rory Allen to do on Certkiller -WS272?