You are a desktop support technician for your company. All client computers run Windows XP Professional. A Windows 2000 Server computer named Server1 has automatic caching enabled for all shared folders. The network contains other file servers that also have caching enabled for
shared folders.

Users store personal files on Server1. These users need to be able to access these personal files when traveling with their portable computers.

You need to ensure that a user named Andrew can make files from Server1 available offline. You need to prevent Andrew from making files from any other server available offline.

What should you do?

You are a desktop support technician for your company. A user reports that he needs to connect to a network printer. The printer is attached to a Windows Server 2003 computer.
The user’s computer runs Windows XP Professional.

The user wants to connect to the printer and begin printing as quickly as possible, but the user states that he does not have the correct printer driver for the printer.

You need to ensure that the user can connect to the printer as quickly as possible.

What should you instruct the user to do?

You are a desktop support technician for your company. A user uses a printer that is attached locally to his portable Windows XP Professional computer. The printer is connected by a USB cable.

The user reports that the printer is not printing. The user states that he can see four print jobs in the print queue, but that none of them are printing.

You discover that the user recently returned from a business trip and reconnected the printer. The user printed several documents while on the business trip, and those documents are waiting in the print queue.

You need to ensure that the printer functions properly and prints the four waiting print jobs.

What should you do?

You are a desktop support technician for your company. A user in the sales department frequently accesses a shared folder named \Server01SalesDocs. The user asks if he can include this location in My Computer for quick access.

You need to ensure that the shared folder is listed in My Computer only for this user’s client computer.

What should you do?

You are a desktop support technician for your company. The manager of the sales department reports that unauthorized users are making changes to several sales files located on a Windows Server 2003 file server named FS01. She has configured the appropriate permissions and file auditing on the files. However, no audit information is generated on the server when users access the files.

You confirm that the manager has the ability to modify file permissions and auditing settings on the sales
files. You also confirm that the manager has access to the correct logs to review audit information.

You need to ensure that all access to the sales files is tracked.

What should you do?

You are a desktop support technician for your company. You are installing Windows XP Professional on a new desktop computer. The computer has two IDE hard disks that are connected to a two-channel IDE RAID controller. Both hard disks are connected to the same channel.

When you run Windows XP Professional Setup on the new computer, you receive the following error message: “Setup did not find any hard disk drives installed in your computer.” You verify that the two hard disks are properly connected to the controller and that both hard disks start when the computer is started.

You need to resolve the error and install Windows XP Professional on the new computer.

What should you do?

You are a desktop support technician for your company. The company has a main office and several branch offices. The network consists of one Active Directory domain.

A remote user has a portable computer that runs Windows XP Professional. The user??s account is a member of the local Administrators group on his computer. The user just installed Windows XP Service Pack 2 (SP2) by using Automatic Updates.

Since installing SP2, the user cannot run some older applications on his computer. He needs to remove SP2, run the applications, save the information, and then reinstall SP2.

The user needs to return his computer to its state prior to the SP2 installation.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. A user named Paul upgrades his Windows 98 portable computer to Windows XP Professional. After the upgrade, Paul reports that two applications no longer work and the modem is not currently supported by Windows XP Professional.

You need to restore Paul’s computer to its state prior to the upgrade. You also need to retain all of the applications, files, and personal data on the computer. You want to accomplish this task as quickly as possible.

What should you do?

You are a desktop support technician for your company. You need to install Windows XP Professional on a computer by using Remote Installation Services (RIS).

The computer has a network adapter that is PXE compliant. The network adapter is installed in the second PCI slot. You enter the computer’s BIOS setting, and you discover that there is no option for selecting a network adapter in the boot order settings.

You need to ensure that the computer can start from its network adapter.

What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain.

A user reports that he upgraded his computer from Windows 98 to Windows XP Home Edition. After the installation, the user is not able to log on to the domain from the Welcome screen.

You need to ensure that the user can log on to the domain.
What should you do?