###BeginCaseStudy###

Testlet 1
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to each other by
using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a single domain. All
domain controllers run Windows Server 2012. All servers run Windows Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active Directory site.
System Center 2012 Infrastructure
Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are configured as
shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The following applications run
in Cloud 1:
Microsoft Exchange Server 2010
Microsoft SharePoint Server 2010
A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a failover cluster.
The switches that are part of the network fabric are from various manufacturers and are managed by using
SNMPv3.App1
An application named App1 is deployed from a VMM service template that consists of one front-end web server
and one back-end database server. App1 processes credit card information.
The instance of App1 running in the data center uses two virtual machines named VM1 and VM2. TOR-H01
hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack used to monitor
App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of the time.
Problem Statements
Contoso identifies the following issues:
Currently, all Operations Manager alerts are sent by email only. Database administrators require alerts to be
sent by text message. The cell phone numbers of the database administrators are already configured in
Operations Manager.
Administrators report that the processor performance counters for the Hyper-V hosts display values that are
lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web server will be load
balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
Automatically apply software updates issued by Microsoft to all of the Hyper-V hosts.
Automatically assign incidents to administrators when a Configuration Manager service fails.
Ensure that the Exchange Server administrators can request that new virtual machines be added to the
Exchange Server organization by using Internet Explorer.
Monitor the uptime of all the Hyper-V hosts and all the virtual machines by using Operations Manager and
VMM. Performance and Resource Optimization (PRO)-enabled management packs will be used.
Ensure that users have a self-service portal that provides them with the ability to back up individual virtual
machines. Users must receive an email message confirming that the backup is complete.
Ensure that database administrators are alerted by a text message when an error occurs on a server that
they manage. The text messages should be delivered regardless of the current network conditions.
Network administrators report that they currently use different tools to monitor the port status on the
switches. The network administrators want to manage all of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
Create an object in the App1 management pack to track the SLA.
Ensure that multiple monitoring thresholds can be used for different instances of App1.
Ensure that App1 complies with the Payment Card Industry Data Security Standard (PCI DSS).

###EndCaseStudy###

You need to recommend which System Center 2012 component must be added to the System Centerinfrastructure to meet the technical requirement for the Configuration Manager service.
The solution must minimize administrative effort.
Which component should you recommend?

A.
App Controller

B.
Microsoft System Center Advisor (SCA)

C.
Service Manager

D.
Orchestrator