Which of the following would NOT be a task carried out by the Request Fulfillment process?
Which of the following would NOT be a task carried out by the Request Fulfillment process?
Which of the following CANNOT be stored and managed by a tool?
Which of the following CANNOT be stored and managed by a tool?
Which of the following is NOT the responsibility of Service Catalogue Management?
Which of the following is NOT the responsibility of Service Catalogue Management?
The difference between service metrics and technology metrics is BEST described as?
The difference between service metrics and technology metrics is BEST described as?
Which of the following is NOT an objective of problem management?
Which of the following is NOT an objective of problem management?
A Service Level Agreement is?
A Service Level Agreement is?
It includes?
One of the five major aspects of Service Design is the design of the service solutions. It
includes?
Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agree
Who is responsible for ensuring that the Request Fulfillment process is being performed
according to the agreed and documented process?
What imbalance does this represent?
Staff in an IT department are experts in managing specific technology, but none of them
know what services are offered to the business. What imbalance does this represent?
Which is the first step in the 7 Step Improvement Process?
Which is the first step in the 7 Step Improvement Process?