Which process is responsible for frequently occurring changes where risk and cost are low?
Which process is responsible for frequently occurring changes where risk and cost are low?
Which of the following statements is CORRECT?
Which of the following statements is CORRECT?
1. The only phase of the Service Management Lifecycle where value can be measured is
Service Operation
2. All of the phases of the lifecycle are concerned with the value of IT services
Which of the following is NOT an aim of the Change Management process?
Which of the following is NOT an aim of the Change Management process?
How does Problem Management work with Change Management?
How does Problem Management work with Change Management?
which process?
Understanding customer usage of services and how this varies over the Business Lifecycle
is part of which process?
Which of the following is the BEST definition of an Incident?
Which of the following is the BEST definition of an Incident?
The BEST description of the guidance provided by Service Design is?
The BEST description of the guidance provided by Service Design is?
what are the four reasons to monitor and measure?
To add value to the business, what are the four reasons to monitor and measure?
which of the following items need to be identified?
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the
following items need to be identified?
What is the definition of an Alert?
What is the definition of an Alert?