A configuration model can be used to help…
A configuration model can be used to help
1) Assess the impact and cause of incidents and problems 2) Assess the impact of proposed
changes 3) Plan and design new or changed services 4) Plan technology refresh and
software upgrades
Which of the following would commonly be in a contract underpinning an IT service?
Which of the following would commonly be in a contract underpinning an IT service?
1) Marketing information
2) Contract description and scope
3) Responsibilities and dependencies
What is IT Governance concerned with?
What is IT Governance concerned with?
Which role is responsible for carrying out the activities of a process?
Which role is responsible for carrying out the activities of a process?
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Which process or function is responsible for monitoring activities and events in the IT
infrastructure?
Which of the following options is a hierarchy that is used in knowledge management?
Which of the following options is a hierarchy that is used in knowledge management?
which stage of the service lifecycle should the processes necessary to operate a new service be defined?
At which stage of the service lifecycle should the processes necessary to operate a new
service be defined?
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
Why are public frameworks, such as 1TIL, attractive when compared to proprietary
knowledge?
Which of the following is an objective of business relationship management?
Which of the following is an objective of business relationship management?
What are these four Ps?
The design of IT services requires the effective and efficient use of “the four Ps”. What are
these four Ps?