When tan a known error record tie raised? At any time when it would be useful to do so After a workaround has
When tan a known error record tie raised?
At any time when it would be useful to do so
After a workaround has been found
Which of the following activities is NOT a part of the Derning Cycle?
Which of the following activities is NOT a part of the Derning Cycle?
Which of the following is the BEST definition of an event?
Which of the following is the BEST definition of an event?
Which of the following statements about incident reporting and logging is CORRECT?
Which of the following statements about incident reporting and logging is CORRECT?
Which of the following is an example of self-help capabilities?
Which of the following is an example of self-help capabilities?
Which of the following availability management activities are considered to be proactive as opposed to reactiv
Which of the following availability management activities are considered to be proactive as
opposed to reactive?
Monitoring system availability
Designing availability into a proposed solution
Which of the following do Technology metrics measure?
Which of the following do Technology metrics measure?
which part of the service lifecycle?
Gathering data, monitoring performance and assessing metrics in order to facilitate service
improvements are all activities associated with which part of the service lifecycle?
The design of IT services requires the effective and efficient use of what?
The design of IT services requires the effective and efficient use of what?
Which of these recommendations is good practice for Service Level Management?
Which of these recommendations is good practice for Service Level Management?
1) Include legal terminology in Service Level Agreements (SLAs)
2) It is NOT necessary to be able to measure all the targets in an SLA