Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service
Management (ITSM) process. Configuration Management is used for which of the following?
1.To account for all IT assets
2.To provide precise information support to other ITIL disciplines
3.To provide a solid base only for Incident and Problem Management
4.To verify configuration records and correct any exceptions

A.
1, 3, and 4 only

B.
2 and 4 only

C.
1, 2, and 4 only

D.
2, 3, and 4 only

Explanation:
Configuration Management is used for the following.
1.To account for all IT assets
2.To provide precise information support to other ITIL disciplines
3.To provide a solid base for Incident, Problem, Change, and Release Management
4.To verify configuration records and correct any exceptions

Answer options A and D are incorrect. Configuration Management is used to provide a solid base for
Incident, Problem, Change, and Release Management.
Answer option B is incorrect. Configuration Management is also used to verify configuration records
and correct any exceptions.