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What can Rachael do in this instance?

Rachael is the project manager for a large project in her organization. A new change request has
been proposed that will affect several areas of the project. One area of the project change impact is
on work that a vendor has already completed. The vendor is refusing to make the changes as they’ve
already completed the project work they were contracted to do. What can Rachael do in this
instance?

What the audience really wants to learn How receptive the audience is to the security program…?

Mark works as a security manager for SoftTech Inc. He is performing a security awareness program.
To be successful in performing the awareness program, he should take into account the needs and
current levels of training and understanding of the employees and audience.
There are five key ways, which Mark should keep in mind while performing this activity.
Current level of computer usage
What the audience really wants to learn
How receptive the audience is to the security program
How to gain acceptance
Who might be a possible ally
Which of the following activities is performed in this security awareness process?

which of the following?

Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service
Management (ITSM) process. Configuration Management is used for which of the following?
1.To account for all IT assets
2.To provide precise information support to other ITIL disciplines
3.To provide a solid base only for Incident and Problem Management
4.To verify configuration records and correct any exceptions


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