When contracting with an outsourcer to provide security administration, the MOST important contractual element is the:

A. right-to-terminate clause.

B. limitations of liability.

C. service level agreement (SLA).

D. financial penalties clause.

Explanation:

Service level agreements (SLAs) provide metrics to which outsourcing firms can be held accountable. This is more important than a limitation on the outsourcing firms liability, a right-to-terminate clause or a hold- harmless agreement which involves liabilities to third parties.